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Privacy Policy

Arctic Paper respects your privacy and knows how important it is to protect your data. In order to be transparent with you about how we use your data we created this statement which describes how we collect, store, process, share and protect your personal data.

Who is responsible for your personal data?

Arctic Paper S.A. is responsible for your personal data, referred later in this statement as “we, our, us”. When saying “we” we mean any company belonging to Arctic Paper S.A. capital group which is the controller in relation to processing your personal data.If you have any further questions regarding processing your data or your rights you can reach us at: privacy@arcticpaper.com

Collecting personal data

We collect different categories of data - depending on the type of relation we are in, in different ways and points of time. In case you are our customer or supplier we collect your contact details in relation to our sales or purchasing activities. If you are our employee we would require collecting additional data in order to fulfil our legal obligations as employer. We collect as well data which was submitted to us by you in case of contacting us directly via email or via our internet services or as a part of the recruitment process.

Purpose of processing personal data

We process personal data we collect for the purposes such as:

  • carrying out our obligations relating to a contractual relationship between us and our partners
  • managing inquiries and communication regarding our products and services
  • running marketing actions and surveys, organizing marketing events
  • maintaining effective communication and relationship between us and our partners
  • fulfilling legal obligations and enforcement of contractual agreements
  • promoting our brands, products and businesses
  • analysing web statistics regarding our web pages in order to improve user experience
  • administrative purposes
  • recruitment process

Sharing your data with third parties

We do not sell or distribute in purpose your personal data to third parties as a business model. In case your data is made available to a third party it is only done in case of outsourcing certain activities and under proper legal basis as well as covered by relevant security measures.

How we use your data and on what legal basis

When we process personal data for the purposes explained in this document, we use our legitimate interests in maintaining business relationships and communicating with you as the contact person at our partner, because it is our legal obligation or because you contacted us and provided directly with your data. We strongly believe that our practices regarding processing personal data follow the law and the rights of private persons.

Retention of your data

We strive to retain your personal data only as long as it is necessary to fulfil the purposes for which it was collected or for the period defined under certain legal or contractual obligations.

Facebook Ads

We use the "Custom Audiences" function of Facebook Inc. on our website. ("Facebook", Facebook HQ - 1601 Willow Rd, Menlo Park, California 94025, USA). This function is used to display interest-based advertising to users of our website when they visit the social network Facebook. For this purpose, we have implemented the Facebook pixel on this website. Via this pixel, a connection to the Facebook servers is established when visiting our website. In the process, it is transmitted to Facebook that you have visited our website. Facebook associates this information with your Facebook account. The Facebook pixel enables us to measure, evaluate and optimize the effectiveness of Facebook ads for statistical and market research purposes. We only receive reports from Facebook in anonymized form, which means we do not receive any personal data of individual users. For more information on the collection and use of data by Facebook, as well as your rights in this regard and options for protecting your privacy, please refer to Facebook's privacy policy at https://www.facebook.com/about/privacy/. You can revoke your consent to the use of the "Custom Audiences" function and the related use of the Facebook pixel at any time with future effect by following this link https://www.facebook.com/ads/website_custom_audiences/. To do this, you must be logged in to Facebook. You have the option to prohibit Facebook as well as its partners from placing advertisements. You can edit the settings for Facebook ads at the following link: https://www.facebook.com/ads/website_custom_audiences/. Alternatively, you can reject tracking via the cookie settings.

Heyflow

We have integrated forms from HeyFlow on this website. The provider is Heyflow GmbH, Jungfernstieg 49, 20354 Hamburg (hereinafter referred to as HeyFlow). HeyFlow provides a technology for the creation of online interaction tools (click-funnel), with the help of which (potential) customers, applicants or other third parties (hereinafter "enquirers") can contact us. To do this, the enquirers enter their request and the other data requested (e.g. name, contact details, etc.) in the form and submit it. If necessary, you have the option of uploading your own files, for which the following explanations also apply.All enquiries are processed in the systems of HeyFlow on our behalf. We have concluded an order processing contract with HeyFlow. This contract ensures that HeyFlow processes the data in a DSGVO-compliant manner and exclusively on the basis of our instructions.

Further details can be found in HeyFlow's privacy policy at https://heyflow.app/legal/data-privacy The processing of this data with the help of HeyFlow is based on our legitimate interest in communicating with enquirers in the most interactive and user-friendly way possible (Art. 6 (1) lit. f DSGVO).The enquiry data itself is processed on the basis of Art. 6 (1) lit. b DSGVO if your enquiry is related to the performance of a contract or is necessary for the performance of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective handling of the enquiries addressed to us (Art. 6 para. 1 lit. f DSGVO) or on your consent (Art. 6 para. 1 lit. a DSGVO) if this has been requested; the consent can be revoked at any time with effect for the future. The data you enter will remain with us until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after we have completed processing your enquiry). Mandatory legal provisions - in particular retention periods - remain unaffected.

Security

We have taken technical and organizational security measures to protect your personal data against loss of availability and confidentiality as well as take special care about integrity of your data. We are used to review our security policies and practices on regular basis to ensure safe and secure means of processing your personal data.

Your rights

You have the full right to have your personal data processed in a fair, lawful and transparent way. You are as well entitled to know what personal information we are processing regarding you and how it is done, access your personal data and request correcting any mistakes. You may as well object at any time to processing or request deleting your data in situations where there is no good reason for us to continue to process it. 

Complaints

If you are dissatisfied with how we process your personal data you are entitled to lodge a complaint with relevant data protection authority. If you noticed any infringement regarding our processing of your personal data please contact us as soon as possible at privacy@arcticpaper.com

Changes to this statement

We are going to update this text from time to time so please check regularly our webpage under www.arcticpaper.com/privacy to ensure you are aware of the most updated version. 

This statement was last updated on May 23rd 2018.